Questions about plant orders, packaging, documents and availability.
1. How are plants packed?
Packaging depends on the plant stage, size and transport method. Ask for the packing details for your selected plants.
2. How long does an order take?
Preparation and transit times vary by destination, quantity, documents and carrier. Confirm the schedule when requesting a quotation.
3. Can a phytosanitary certificate be arranged?
Discuss export documents before ordering. Certificate images on the Resources page are reference samples.
4. Is an import permit necessary?
Requirements differ by destination and plant type. Confirm the applicable requirements with the destination authority before an order is arranged.
5. Is express delivery available?
Ask about delivery options for your plant list and destination. Availability of a route needs to be confirmed.
6. Is there a minimum order?
Contact us for the current minimum quantity or order value for your selected varieties.
7. What payment options are available?
Payment methods and account details are provided after the order is confirmed.
8. How can I report a problem with an order?
Contact us promptly with the order details and clear photographs of the packaging, labels and plants.
9. What details are needed for a quote?
Share your destination, variety names, quantities and preferred plant stage.
10. How do I check availability?
Send your plant list through the contact options. Catalogue photographs do not guarantee current stock.